Privacy Policy

Our website address is https://shopspool.com. Please note, we will be collecting information about you during the checkout process on our site.

what we collect and store

While you visit our site, we will track:

  • products you’ve viewed: we will use this to, for example, show you products you’ve recently viewed
  • location, IP address and browser type: we’ll use this for purposes of estimating taxes and shipping
  • shipping address: we will ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We will also use cookies to keep track of cart contents while you are browsing our site.

When you purchase from us, we will ask you to provide information. This includes your name, billing address & shipping address, email address, phone number & payment details. Sometimes optional account information like username and password will be requested. We will use this information for purposes, such as, to:

  • send you information about your account and order
  • respond to your requests, including refunds and complaints
  • process payments and prevent fraud
  • set up your account for our store
  • comply with any legal obligations we have, such as calculating taxes
  • improve our store offerings
  • send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for an unspecified number of years for tax and accounting purposes. This includes your name, email address & billing and shipping addresses.

contact forms / reviews

We will also store comments or reviews if you choose to leave them.

When submitting your information through our Contact Form, we will keep records for customer service purposes, but you do not use the information submitted through them for marketing purposes.

cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

who on our team has access

Members of our team have access to the information you provide us. For example, both administrators and shop managers can access:

  • order information like what was purchased, when it was purchased and where it should be sent, and
  • customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

what we share with others

We share information with third parties who help us provide our orders and store services to you; for example the below partners. We have included links to their policies as well.

Google Analytics:
Klaviyo: https://www.klaviyo.com/privacy
Blue Host: https://www.bluehost.com/terms/privacy-policy
Square: https://squareup.com/legal/privacy

payments

We accept payments through Square. When processing payments, some of your data will be passed to Square, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Square Privacy Policy: https://squareup.com/legal/privacy for more details.